Business Analyst

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, secure cloud, digital transformation, and advanced intelligence capabilities, to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence is seeking a Business Analyst/Specialist to join Credence team on FedMall/STORES program. This position will provide an opportunity to work with PMO and various stakeholders including an experienced team of Software Engineers, Requirement Analysts, Project Managers, Solutions Architects and Cybersecurity professional to understand business needs, requirements, identify opportunities for improvement, and develop solutions to address challenges to improve business processes within the FedMall/STORES project. In this position, the Business Analyst/Specialist will act as a bridge between stakeholders, PMO, UI/UX designers, developers and testers to communicate requirements to ensure that solutions meet both business and technical requirements. The candidate will have the opportunity to grow their career in the software development and engineering space by honing their skillset. This position is based either in Credence’s corporate offices located in Washington, DC area and/or remote.

• Expert in particular business processes, responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements

• Acts as a member of a project team responsible for functional requirements capture and providing technical guidance concerning the business implications of the application of various systems, including ServiceNow

• Learn about program mission objectives and processes to achieve objectives

• Learn and understand the architectures of program applications and systems

• Collect, analyze, and interpret information necessary to create requirements for system improvements

• Work with stakeholders to understand business needs, functional requirements, and project objectives. Identify, capture, define and propose solutions to streamline business processes and efficiencies within the program

• Document and track all requirements in Jira and write change requests

• Collaborate with developers to understand all possible solutions and document solutions in Jira for new or modified system functionality in application

• Gather requirements from end-users of FedMall/STORES and convert them into programmable user-stories by defining clear acceptance criteria

• Participate in software development planning and engineering activities by validating business process alignment and performing gap analysis

• Perform implementations of plans assigned, such as, system builds, test plans, documentation, and training

• Communicate requirements, solutions, recommendations, and project updates to stakeholders, PMO, UI/UX designers, developers and testers

• Be able to work independently and as part of a team, working closely with development teams, DevOps, UI/UX designers, and testers

• Assist with UAT planning, tracking, reporting and execution to ensure business needs are met

• Assist with project planning, execution, and monitoring, ensuring projects stay on track

• Prepare status reports and business case documents for senior leadership

• Execute tasks based on service requests and document changes

• Provide helpdesk support to FedMall/STORES end-users

• Must be clearable for DoD Public Trust or higher

• Bachelor's Degree in Computer Science or a related technical field and a minimum of 5 years related technical work experience

• Ability to work and produce results in an Agile and fast-paced environment with dynamic deadlines

• Familiarity with basic ServiceNow navigation and general ServiceNow module concepts

• Relevant certification from a nationally recognized authority

Nice to Have

• Experience working within the Federal government and/or DoD

• Familiarity with incident response products and best practices

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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