Agile Development Support SME

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for an Agile Development Support SME to support our Air Combat Command (ACC) Intelligence Directorate (A2) program out of Langley AFB, VA. This position will be supporting the A25 Branch- ISR Systems/Capabilities.

The Agile Intelligence Development Operational Support SME shall use knowledge of and experience with industry and DoD developmental TTP to advise and assist ACC staff management of AF-wide agile development of intelligence tools, applications, and systems to increase integration with AF capabilities and systems and improve intelligence operational support through timely tests, assessments, and delivery of intelligence capabilities to meet validated USAF tasks.

Well-rounded IT professional with a strong foundation in system administration, security, and troubleshooting. Someone who can both maintain existing systems and implement new solutions. They are looking for a System Administrator/IT Support Specialist with a strong emphasis on security, troubleshooting, and automation. Experience with Windows, networking, and security tools is essential. Experience with encryption, virtualization, and cloud technologies would be a significant bonus as shown below in the “desired KSAs.” They need someone who can communicate effectively and solve problems independently.

• Experienced and Practical: The focus on installation, maintenance, troubleshooting, and user administration suggests they need someone who can "get their hands dirty" and solve real-world problems.
• Security-Conscious: Security is a recurring theme, indicating that the role involves protecting systems and data from threats.
• Proactive and Efficient: The emphasis on performance monitoring and automation suggests they want someone who can optimize systems and improve efficiency.
• Communicative and Collaborative: Excellent communication skills are essential, implying the need to interact with users, explain technical issues, and potentially work in a team.

• Shall provide expertise on adaptive planning, evolutionary development, and early solution delivery to support ACC lead Command responsibilities in Targeting, Analysis, Collections, PED, and other intelligence disciplines as documented in ACC CWG and other POA&Ms.
• Support ACC-sponsored collaboration events with cross- functional organizations to address continuous process improvements to meet dynamic unit intelligence software and mission systems tasks.
• Provide information, reports, and briefings to highlight operational and financial obligations and risks to mid-level and senior military and civilian officials at all levels of Government, including interacting with Service Components, Combat Support Agencies, and Congressional staff
• Shall plan, support, and manage software testing, experiments, spirals, sprints, and evaluations throughout ACC, AF, Joint, DoD, and
• Support ACC-sponsored projects using project management principles and best practices to enable synchronization and integration of requirements and capabilities throughout the lifecycle of assigned product lines.
• Facilitate business requirements gathering, analyses, and tracking, including input into an online enterprise system for ACC/A2 to track quality and performance of efforts supporting priorities and objectives.
• Provide expertise on tools, resources, policies, and programs that enable effective management of initiatives supporting ACC/A2
• Assist the ACC/A2 staff with identifying, capturing, cataloging, and implementing solutions to operational capability gaps.

• Active Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) required.
• Over 10 years experience and MA/MS preferred.
• A Subject Matter Expert is an individual whose qualifications and/or particular expertise are exceptional and/or highly unique. Typically identified as recognized Industry leaders for a given area of expertise. Subject Matter Experts typically perform the following kinds of functions:  Initiates, supervises, and/or develops requirements from a project’s inception to conclusion for complex to extremely complex programs; Provides strategic advice, technical guidance and expertise to program and project staff; Provides detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical challenges/issues; Consults with client to define need or problem supervises studies and leads surveys to collect and analyze data to provide advice and recommend solutions. 
• Excellent written and verbal communication skills.

Knowledge/Skills/Abilities (KSAs):

• Installation and Configuration: Installing and configuring operating systems, applications, and network devices.
• Maintenance and Support: Maintaining hardware and software, patching vulnerabilities, and providing technical support to users.
• Security: Implementing and maintaining security measures, such as firewalls, anti-virus software, and access controls.
• Performance Monitoring: Monitoring system performance, identifying bottlenecks, and implementing optimizations.
• Troubleshooting: Diagnosing and resolving system problems, including hardware, software, and network issues.
• User Administration: Managing user accounts, permissions, and access controls.
• Automation: Automating repetitive tasks using scripting and other tools.
• Operating Systems: Knowledge of Windows operating systems.
• Networking: Understanding of network protocols, devices, and security.
• Troubleshooting: Ability to diagnose and resolve complex technical issues.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent written and verbal communication skills.
• Security: Understanding of security best practices and threat mitigation.

Desired KSAs:

• Security: Understanding of data-at-rest and in-transit encryption and network encryption solutions (TACLANE).
• Virtualization: Experience with virtualization technologies.
• Cloud Computing: Knowledge of cloud platforms.

Job may require the employee to be:

• In a stationary position 50% of the time.
• Able to ascend/descend stairs as required.
• Able to move equipment not to exceed 25 lbs. as needed.
• Availability to travel CONUS/OCONUS if required.

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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