Information Technology Management Support Specialist

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate opening for an experienced Information Technology Management Support Specialist who will be primarily responsible for supporting HQ AFMC at Wright Patterson Air Force Base, OH. 

The Headquarters Air Force Material Command Directorate of Logistics, Civil Engineering, Force Protection, and Nuclear Integration (HQ AFMC/A4/10) has the AFMC mission responsibility to: shape the workforce and infrastructure to provide logistics, sustainment, and installation support for acquisition logistics, supply management, depot maintenance, and base-level logistics operations, and deliver responsive strategic facility and infrastructure oversight and over-arching direction for all Major Command (MAJCOM) security operations…resulting in war-winning expeditionary capabilities.

• Assist the USG with management and oversight of all IT-related responsibilities within the directorate, including but not limited to: cybersecurity, and IT hardware and software to include those on as laptop computers, tablets, printers, voice over internet protocol telephones, Blackberries/iPhones, scanners, faxes, wireless, Portable Electronic Devices (PED), and other related hardware devices.
• Provide electronic equipment and software configuration management support of Government-owned equipment used by individuals and in conference rooms to access both classified and unclassified networks.
• Serve as the organizational Information Technology Asset Management (ITAM) Equipment Custodian (ITEC) for HQ AFMC/A4 and adhere to processes and procedures pertaining to managing the computer equipment inventory.
• Assist the USG with management of VTC equipment inventory.
• Assist with development of rules of engagement for VTC scheduling.
• Assist with development of a VTC users guide.
• Develop and provide user training.
• Provide day-to-day assistance with VTC equipment operation.
• Install and configure software and hardware.
• Troubleshoot and determine root cause of hardware and software failures.
• Maintain IT equipment records and configuration.
• Implement standard desktop configuration computer systems.
• Configure and install computer peripherals.
• Provide daily technical assistance to resolve problems reported by assigned personnel.
• Provide technology refresh recommendations and provide cost estimates as needed.
• Ensure hardware/software loads are standard and secure, and maintain records and configuration.
• Ensure system backups are organized with an enterprise backup strategy.
• Perform cybersecurity responsibilities IAW processes and procedures specified in AFI 17- 130, Air Force Cybersecurity Program Management, AFMAN 17-1303, Information Assurance Workforce Improvement Program, and AFMAN 17-1301, Computer Security (COMPUSEC).
• Follow Cybersecurity Liaison (CL) and COMPUSEC guidance provided by the Wing Cybersecurity Office (WCO) and SharePoint site.
• Provide CL support, including but not limited to:
  • Development, implementation, oversight and maintenance of an organization Information Assurance (IA) program for both classified and unclassified users;
  • Implementing and enforcing AF cybersecurity policies and procedures using the WCO for guidance and escalation;
  • Ensuring effective procedures are in place to verify all users have the requisite security clearances, supervisory need-to-know authorization and are aware of their IA responsibilities (training) before being granted access to AF information systems;
  • Coordinating cybersecurity refresher training on an annual basis for all users; o Ensuring IT is operated, maintained and disposed of properly IAW AFMAN 17-1301;
  • Ensuring software and hardware acquisitions meet 88th Communications Squadron (88 CS) change management or system-level cybersecurity prerequisite approval before being connected to the network;
  • Reporting cybersecurity incidents, suspected malicious behavior or newfound vulnerabilities;
  • Implementing required cybersecurity countermeasures, including but not limited to Communications Security (COMSEC), COMPUSEC, and Emission Security (EMSEC);
  • Initiating requests for temporary and permanent exceptions, cybersecurity deviations, or waivers;
  • Requesting and managing network accounts and active directory issues; o Submitting requests for AF firewall and web access changes via the 88 CG Firewall Exception Request Tool (FERT);
  • Maintenance of SIPRNet account to coordinate organizational cybersecurity actions and other issues;
  • Informing organizational members of cyber threats, mitigation techniques and procedures;
  • Following all procedures and assigned orders during a classified messaging incident or incident IAW the WPAFB Incident Response Plan;
• Implement the BSLM program as outlined IAW AFMAN 17-1203; including but not limited to assistance to the USG for:
  • Registration and documentation of all software licenses;
  • Conducting annual inventory with organizational commander/director certification (signature);
  • Ensuring unit software acquisitions guidelines are adhered to IAW AFMAN 17-1303.

• Clearance: Secret or ability to obtain a Secret
• Minimum of 3 years of relevant experience with cybersecurity, and electronic equipment and software configuration management of government-owned IT equipment
• CompTIA Security + certification required
• Experience with:
  • (1) DoD and USAF processes and procedures pertaining to managing the computer equipment inventory,
  • (2) DoD and USAF processes and procedures pertaining to cybersecurity requirements,
  • (3) base software license manager (BSLM) duties, all IAW policies stated above in Section 3.2.13.

• May be required to lift 15 lbs.
• May be required to stand and walk two (2) hours a day
• Some travel may be required

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

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