Responsibilities include, but are not limited to the duties listed below, as outlined in the contract statement of work:
In and Out Processing of Students:
- Provide clerical support to in-process/out-process students in an orderly and efficient manner.
Customer Service:
- Assist students and visitors with checking in/out and daily interaction at the Student Services window.
- Perform a variety of receptionist, clerical, and administrative functions including receiving phone calls, managing visitors, establishing and maintaining files, reviewing incoming correspondence, and preparing time and attendance data for supervisory endorsement.
MILPDS/OTA Quota Management:
- Serve as the alternate USAFSOS Registrar with experience in MILPDS OTA quota management functions.
- Extract class rosters, update student status, process out-of-cycle quota requests, graduate classes, and manage Training Requestor Quota Identifier (TRQI) requirements.
- Build and maintain courses and classes, and update reporting instructions.
Genius/Student Information System Training:
- Provide training for new Course Directors on system features such as dashboards, stats, waiting review, drops, enrollments, approvals, and more.
Course Material Preparation:
- Produce course folders containing student instructions, lesson information, and instructor information as required.
SharePoint Updates:
- Answer inquiries or forward them to appropriate staff members.
- Maintain a file system with security clearance information and student records.
- Provide routine and specialized support to students and faculty during class execution, manage student identification badges, and prepare student status statistics.
- Update course information and records in the ETCA.
Education and Training Course Announcements (ETCA):
- Update course information and records in the ETCA.
LMS/SIS Assistance:
- Assist with resetting student passwords and provide help with finding certificates.
