Communications Advisor

Job Location: Washington, DC     

Telework Eligible: Yes, at least 3 days per week in-person reporting at Washington, DC office.

Remote Eligible: No

Summary Statement

Credence employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence is seeking a Communications Advisor.  See below for more information on this exciting opportunity and apply to join Credence today!

Position Summary

The Communications Advisor will primarily support the USAID’s Global Health Bureau, Office of Infectious Disease (ID), Malaria (MAL) Division as a Credence Institutional Support Contractor (ISC).

We are seeking an individual with expertise in communications, including web, social media, and video or related disciplines to contribute to the Bureau for Global Health’s Malaria Division and the Bureau’s overall efforts. The Malaria Division of the Office of Infectious Disease of the Bureau for Global Health is charged with the technical leadership for, and management of, USAID’s malaria portfolio, including the US President’s Malaria Initiative (PMI). PMI is the US Government’s (USG) flagship global malaria initiative and is led by USAID and co-implemented with the Centers for Disease Control and Prevention (CDC).

As described in End Malaria Faster: U.S. President’s Malaria Initiative Strategy 2021-2026, the goals of PMI are to reduce malaria mortality, reduce malaria morbidity, and accelerate progress toward national or subnational elimination in PMI partner countries. PMI’s strategic approach includes reaching the unreached, strengthening community health systems, keeping malaria services resilient, investing locally, and innovating and leading.  PMI supports the implementation of evidence-based interventions at-scale, including malaria diagnosis with microscopy and malaria diagnostic tests; malaria treatment with artemisinin-based combination therapy; vector control with insecticide-treated mosquito nets and indoor residual spraying; chemoprevention, such as intermittent preventive treatment of malaria in pregnancy and seasonal malaria chemoprevention; surveillance; supply chain strengthening; and SBC. The Initiative is results-based, focused, and exhibits a high level of financial and programmatic accountability.

The Communications Advisor will support PMI’s strategic communications approach through the regular development of stories, social media posts, videos, and related materials. The Advisor will also play an important role maintaining PMI’s web presence, through regular updates to PMI.gov, as well as liaising with relevant technical staff. The Communications Advisor will also contribute to strategic engagement of key internal and external partners to align on messaging and to ensure internal and external amplification of PMI’s messaging and impact. 

Full salary range for this position is $97,500 to $152,620 per year, with the starting salary determined based on candidate’s knowledge, skills, experience, as well as budget availability.

The Communications Advisor will be an integral member of the PMI Communications Team. Specifically, the Communications Advisor will be charged with the following:

• Creating content for PMI’s social media accounts and newsletters, including developing content for regular posts, maintaining a content calendar, and scheduling posts to support PMI’s external communications strategy while ensuring a cohesive external message
• Researching, drafting, and writing stories about PMI’s work to creatively and engagingly communicate technical and policy information to both health and non-health audiences
• Collaborating with technical experts, the PMI Communications Team, the Front Office, and implementing partners to produce compelling storytelling content—and facilitate the creation of content, including social media posts, videos, blogs, etc.—in line with PMI’s strategic communications approach
• Developing content for PMI’s Annual Report to Congress and contributing to other global health reports to congress by liaising with PMI partner countries, implementing partners, and technical staff across the Initiative to solicit programmatic success stories and demonstrate the impact of PMI’s work
• Creating, modifying, and updating content on PMI.gov to better communicate the mission and impact to the public, as well as supporting maintenance of the website in coordination with the PMI Communications Team
• Liaising with technical experts to make updates and systemically apply editorial and maintenance processes to keep PMI.gov free of errors and up-to-date
• Leading on branding and marking for the Initiative by developing guidelines, reviewing relevant branding and marking plans, ensuring communications products are brand compliant, and providing advice and feedback to implementing partners and technical staff on branding questions
• Developing, producing, and editing videos that amplify PMI’s messaging and impact
• Liaising with USAID’s Bureau for Legislative and Public Affairs (LPA) and other offices as needed to ensure information is timely, accurate, and strategically aligned with Agency priorities
• Ensuring that all communications and outreach efforts emanating from PMI are strategic, technically accurate, and aligned with PMI’s strategy and operating principles

• Master’s degree with 6 years, Bachelor’s degree with 8 years, Associate’s degree with 10 years, or high school graduate with 12 years relevant experience in communications, social sciences, or a related degree
• US citizenship or US permanent residency and ability to obtain at a minimum a facility access clearance. If US Permanent Resident, you must have resided in the US for 3 out of the past 5 years.
• Experience in communications, marketing and/or and social media, including the management of social media platforms, content development, and website maintenance
• Demonstrated ability to write clearly, persuasively, and impactfully about complex science, global health, and development issues
• Proven experience utilizing data and programmatic information to creatively and engagingly communicate technical and policy information to both health and non-health audiences
• Proven experience with communications and messaging strategy, content development, and public relations
• Ability to think strategically and collaborate across teams and take initiative, prioritize, and complete projects in a fast-paced environment
• Experience with video development and video editing software preferred
• Experience with Illustrator, Photoshop, and InDesign, (Adobe Creative Suite) and web-based design programs, such as Canva and Adobe Express preferred
• Demonstrated leadership, communications, problem solving, and interpersonal skills to work effectively with a broad range of USG personnel and international partners
• Knowledge and specialized experience in global health and/or international development desirable
• Willingness and ability to travel domestically and internationally up to 10% of the time

Competencies/Performance Criterion

• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work
• Client Service: Communicates with clients, handling any issues politely and efficiently; understands and is available to clients; maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met.  Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Interpersonal Skills: Works in cooperation with others and communicates effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals; proactively shares knowledge with others to foster learning across the organization.

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.