Program Manager

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, secure cloud, digital transformation, and advanced intelligence capabilities, to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

We are actively seeking a Program Manager to manage a 10–15 person team supporting Department of Health and Human Services (HHS).

The purpose of the HHS Zero Trust Program Management Office (ZT PMO) effort is to assist in the implementation of the HHS Zero Trust Architecture. This initiative is crucial for enhancing the cybersecurity posture of HHS by transitioning to a "zero trust" security model, which mandates continuous verification of each user, device, application, and transaction.

The Program Manager is responsible to Credence and the customer for the timely accomplishment of all contract tasks, deliverables, financials, resource management and overall customer satisfaction. The ideal candidate will also have knowledge and proven experience in managing government contracts, proposals/acquisitions, a sharp business acumen, business development, and a proven ability to implement high-visibility programs in a dynamic environment.

• Performs day-to-day management of overall contract support operations, involving multiple projects, subcontracts and groups of personnel at multiple locations.
• Manage the program in accordance with the performance work statement (PWS) and quality assurance surveillance plan (QASP).
• Responsible for understanding customer priorities and directions, serving as the focal point for all executive-level and below customer interactions, mobilizing Credence corporate and team resources to fulfill all contractual requirements.
• Responsible for the quality and timely delivery of all contractual deliverables, ensuring overall customer satisfaction with Credence services, resulting in “Exceptional” ratings on Contract Performance Assessment Reports (CPARs).
• Monitor team plans and activities, identifying risks and opportunities while proactively taking actions to eliminate or mitigate risks and exploit new opportunities.
• Report status, plans, issues, corrective actions, and results to Credence and the customer, responding effectively to guidance and direction from Credence and the customer in achievement of desired results.
• Consistently staff the program with fully qualified, professional personnel capable of performing the contract tasks while exceeding customer expectations.
• Meet with Credence personnel, teaming partners and the customer to verify individual and team performance, reassigning or removing personnel as necessary.
• Understand the needs of team members and effectively advocate for their needs.
• Maintain current client relationship and identifying areas for potential growth and development.
• Develop and manage budget/funding sources for customers and be accountable for delivering against established program goals/objectives.
• Analyze, evaluate, and manage/overcome program risks, and produce program reports for managers and stakeholders.
• Facilitate weekly/monthly program meetings with contracting and customer.
• Technical skills required to write proposals, respond to primary contracting officer letters and develop solutions to meet client requirements.

• Public Trust (Tier 4) is required.
• Bachelor’s degree (or equivalent) in a relevant field (e.g., project management, business administration) is required.
• Five (5) years of demonstrated programmatic experience in support of Federal customers
• Experience with cybersecurity, zero trust and associated NIST Guidance is highly desirable
• Project Management Professional (PMP) or Program Management Professional (PgMP) Certification (may be deferred 6 months if strong cybersecurity and Zero Trust experience)
• Experience working on Federal Government contracts performing all functional duties independently
• Experience in writing government proposals

• Excellent written and verbal communication skills and able to interact and effectively brief senior-ranking Government leadership.