HIV Clinical Service Delivery Advisor

Job Location: Washington, DC     

Telework Eligible: Yes, with in-person reporting at Washington, DC office as stipulated by USAID.

Remote Eligible: No

Summary Statement

Credence employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence is seeking a HIV Clinical Service Delivery Advisor. See below for more information on this exciting opportunity and apply to join Credence today!

Position Summary 

The HIV Clinical Service Delivery Advisor will primarily support the Adult Clinical Branch in the Prevention Care & Treatment (PCT) division in the Office of HIV/AIDS within USAID’s Bureau for Global Health as a Credence Institutional Support Contractor (ISC).

The U.S. Agency for International Development (USAID) is the world’s largest bilateral donor in the health sector.  USAID’s global health programs save lives, protect communities from deadly diseases, and promote social and economic progress. Key areas of work include family planning and reproductive health, HIV/AIDS, maternal and child health, nutrition, malaria, tuberculosis, neglected tropical diseases, innovation and impact, and health systems strengthening.

The Bureau for Global Health’s Office of HIV/AIDS (GH/OHA) is the center of HIV/AIDS technical leadership for USAID and has primary responsibility for the Agency’s HIV/AIDS program. OHA provides strategic direction, technical leadership, and support to field programs in HIV/AIDS.

The HIV Clinical Service Delivery Advisor supports the planning, development, implementation, and monitoring of global and country-level HIV treatment and clinical service delivery policies, strategies, and programs.

The HIV Clinical Service Delivery Advisor will provide technical support in areas of HIV care and treatment in support of USAID’s implementation of the President’s Emergency Plan for AIDs Relief (PEPFAR).  The HIV Clinical Service Delivery Advisor will support the Adult Clinical Branch in the Prevention Care & Treatment (PCT) division in the Office of HIV/AIDS within USAID’s Bureau for Global Health. Technical supervision and programmatic guidance for this position will be provided by the Adult Clinical Branch Chief in the Prevention Care & Treatment Division.

The advisor will provide advisory support on issues of HIV care and treatment for adults and adolescents and build strong linkages to all aspects of the clinical cascade through intra-office collaboration and support to USAID field missions. Technical support will include a wide range of clinical programming, including HIV treatment regimen optimization; HIV laboratory monitoring protocols and strategies; differentiated service delivery (DSD) models; provision of clinical services in non-permissive environments (NPEs); supportive community-based HIV programming; and the delivery of appropriate clinical care services to reduce morbidity and mortality, such as cervical cancer, mental health and advanced disease programming. The Advisor will participate in the review and evaluation of existing program guidance documents, standard operating procedures (SOPs) and policies on HIV clinical service provision, providing recommendations for enhancing the effectiveness and/or efficiency of USAID-supported HIV treatment programs, and will work closely with headquarters and field-based counterparts to optimize continuity in care and virologic suppression for PLHIV.

Full salary range for this position is $97,500 to $152,620 per year, with the starting salary determined based on candidate’s knowledge, skills, experience, as well as budget availability.

• Provide USAID technical and programmatic advice on the planning, design and implementation of HIV care and treatment service delivery programs, for a broad swath of activities including:
  • Clinical Service Delivery models, including differentiated service delivery (DSD) models, multimonth dispensing (MMD) and models to integrate HIV service delivery with other primary health care platforms
  • HIV service delivery in Non-Permissive Environments and with complex emergencies.
  • Appropriate and optimized HIV treatment regimens
  • HIV laboratory monitoring protocols and strategies, particularly viral load, targeted CD4 testing, and HIV drug resistance testing
  • Alignment of community-based programming to improve outcomes for PLHIV
  • The delivery of appropriate clinical care services to reduce morbidity and mortality, such as cervical cancer, TB, HCV or NCD co-infection treatment, mental health and advanced disease programming
  • The integration of technology (such as machine learning, e-health and generative artificial intelligence) into existing clinical or public health programs
• Participate in USAID and interagency technical working groups and collaborate with technical experts and leaders with Centers for Disease Control (CDC), the Department of Defense (DoD) Peace Corps, and the State Department Bureau of Global Health Security and Diplomacy (GHSD).
• Serve as a Technical Liaison to AORs and CORs responsible for managerial and technical oversight of specific clinical services within cooperative agreements and contracts. Provide recommendations regarding the activity focus and performance of USAID implementing partners to reach 95-95-95 and sustainability goals.
• Develop analyses or analytical tools to better evaluate program progress in HIV care & treatment and understand bottlenecks to achieving 95-95-95 targets.
• Provide support to ensure efficient use of resources and align service delivery programming with sustainability roadmaps and strategies.
• Support field teams to prepare for quarterly POART reviews, Country Operational Plans (COPs) and other planning activities pertaining to program performance.
• Assess and identify health system-level bottlenecks that hamper continued patient adherence and virologic suppression; work collaboratively with USAID and external stakeholders to strategize solutions to be reflected in USAID programming.
• Facilitate sharing of best practices across USG programs in diverse countries
• Support OHA technical clusters and interagency technical working groups in core technical areas, such as HIV Care & Treatment, DSD, Complex Operating Environment programming, Cervical Cancer, and Community-Based Programming. Contribute technical updates, presentations, reference materials, briefers and other documents that describe USAID’s activities, research, and progress; prepare portfolio reviews and reports; review documents such as annual reports and operational plans; and prepare responses to Q&As and other requests for information.
• Support the evolution of HIV treatment programming to safely and effectively integrate new technology that improves client/health care worker experience and outcomes.
• Remain abreast of the latest scientific literature, reports and international guidelines and standards to ensure USAID programming reflects state-of-the-art public health approaches; prepare and submit papers to professional journals and meetings.
• Engage in technical discussions, research, and analysis activities as necessary to make substantive technical contributions.
• Establish and maintain communications with USAID Missions; coordinating technical support for field activities through work planning; assisting in developing programmatic approaches, and monitoring project implementation, performance, and results in country programs.
• Provide technical support in the development, evaluation, and dissemination of innovative program approaches in health program activities.
• Support the skill development and technical knowledge base of junior staff in OHA.
• Travel internationally and/or domestically, approximately 10-30%, as needed.
• Other duties as assigned.

• Master’s degree and 6 years of relevant experience, Bachelor’s degree and 8 years of relevant experience, Associate’s degree and 10 years of relevant experience, or High School Diploma and 12 years of relevant experience.
• US permanent residency with the ability to obtain and maintain Facility Access or US citizenship with the ability to obtain and maintain a Secret Clearance.
• Demonstrated experience in design, administration, management, and implementation of health programs in developing countries.
• Experience with public health technical disciplines (such as HIV programming, non-permissive environment programming, nutrition, primary health care, health program performance improvement, etc) and job duties/responsibilities specifically related to essential duties listed above.
• Ability to work collaboratively with staff of USAID missions, other USG agencies, developing country governments and organizations, and other international organizations.
• Experience with PEPFAR, including elements of HIV care & treatment and familiarity with PEPFAR analytics preferred.
• Excellent oral, written, and presentation communication skills. Strong negotiation and group facilitation skills; ability to move a process forward, while meeting the needs of a variety of stakeholders.
• Strong ability to work both independently and as part of a team and demonstrated experience to provide technical assistance and subject matter expertise.
• High degree of judgment, ingenuity, and originality to interpret strategy and to analyze, develop, and present work results.
• Demonstrated ability to provide intellectual leadership and operate strategically.
• Demonstrated ability to work both independently and in a cross-cultural team environment.
• Ability to travel internationally and/or domestically approximately 10-30%, as needed.

 Competencies/Performance Criterion

• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work
• Client Service: Communicates with clients, handling any issues politely and efficiently; understands and is available to clients; maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met.  Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Interpersonal Skills: Works in cooperation with others and communicates effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals; proactively shares knowledge with others to foster learning across the organization.

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.