Knowledge Management Specialist (BHA/TPQ)

Team Credence is a multi-company partnership proudly led by Credence , an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (SB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

BHASC is seeking a Knowledge Management Specialist (KMS) to support the Applied Learning Team (ALT) in BHA’s Office of Technical and Program Quality (TPQ). ALT is located within the Design, Monitoring, Evaluation, and Applied Learning Division (DMEAL) of TPQ. The Office of Technical and Program Quality ensures technical excellence in humanitarian programming through evidence-based guidance and training, continual learning, and global engagement. The DMEAL Division leads BHA’s efforts to ensure high-quality programming, rigor, and innovation through strategic planning and activity design, consistent and effective performance monitoring, comprehensive and appropriate evaluation, and purposeful learning across the full spectrum of BHA responses and programming. The ALT improves BHA program quality, decision-making, and strategic leadership through strengthening capacity and practices around adaptive management, cross cutting strategic approaches, purposeful learning, and coordination/collaboration.

As a member of the ALT, the KMS will support office-wide integration of knowledge capture, transfer, and utilization while also fostering strengthened capacity in collaborating, learning, and adapting (CLA) more broadly. These efforts contribute to the uptake of evidence and learning, knowledge and experience arising from BHA programs, thus extending the impact of past investments and facilitating adaptation to new operational and local contexts.

Building upon the strong foundations of BHA as a learning organization, the KMS will support the application of knowledge for more effective humanitarian assistance. The emphasis for this role is on people and processes rather than data management systems. The incumbent will work closely with and receive technical guidance from the ALT Team Leader and KM and Organizational Learning Advisors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The responsibilities of the Knowledge Management Specialist include:

• Supporting the design and management of learning events, consultative processes, webinars, and other training/interactive approaches in collaboration with other BHA staff and KM/Learning support mechanisms.
• Supporting the launch of and providing ongoing technical assistance to technical and programmatic communities of practices, both internally in BHA as well as with/among partner organizations.
• Coordinating with ALT and KM/Learning support mechanisms to develop and refine tools and resources that capture and share promising practices, lessons learned, and emerging evidence in sector specific and cross cutting technical areas.
• Providing internal feedback on CLA or adaptive management plans submitted by partners and documenting identified capacity gaps.
• Collaborating with BHA contractors and vendors to ensure that content aligns with best practices and is in compliance with USG/USAID regulations, including 508 compliance.
• Supporting ALT’s efforts to oversee the operations and financial management of the team’s grant awards, including supporting application processes, activity-level work planning, and budget management.
• Initiating and maintaining effective relationships within BHA, with implementing partners, and with other agencies and donors; participating in key KM/learning communities of practice to stay abreast of innovation and best practices; and identifying opportunities for collaboration, and events or other mechanisms for dissemination and sharing of BHA KM/Learning experience.
• Playing a substantive role in work planning for the ALT, including supporting participatory processes to gauge needed areas of support from BHA staff globally and integrating contributions from BHA KM/Learning support mechanisms.
• Serving on BHA responses as needed and as requested by BHA.
• Performing occasional other duties as assigned.

• Minimum Education and Experience
  • MA/MS and 0 years of relevant experience, OR
  • BA/BS and 2 years of relevant experience, OR
  • High school diploma and 6 relevant years of experience
  • Experience must culminate in a set of responsibilities similar to those of this position.
• Preferred Education and Experience
  • MA/MS and 4 years of relevant experience in project management, including overseeing planning, budgeting, timelines, and quality control over end products, OR
  • BA/BS and 6 years of relevant experience in project management, including overseeing planning, budgeting, timelines, and quality control over end products, OR
  • High school diploma and 8 relevant years of experience in project management, including overseeing planning, budgeting, timelines, and quality control over end products.
  • Required to have US citizenship with the ability to obtain and maintain a Secret Clearance. 

Additional Qualifications and Requirements

• Demonstrated experience in convening stakeholders for knowledge sharing or capacity strengthening.
• Strong knowledge of Microsoft Office and Google Suite applications, content management systems. Additional skills with Google Analytics and basic HTML preferred.
• Demonstrated experience working in international development or humanitarian assistance and taking into account differences in culture, language, access to resources, and other factors.
• Demonstrated ability to work well under pressure, successfully balancing competing priorities and demands.
• Possess excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • Hybrid work environment (in-person with the ability to telework);
  • Lifting in excess of 25 lbs, standing for long periods of time, traveling across base regularly, transporting equipment, etc).

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full pay range for this position is $86,000.00 to $102,000.00 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.