Credence Management Solutions, LLC (Credence) is seeking a Service Designer to support a task order within GSA COMET II.
Responsibilities include, but are not limited to the duties listed below
Education, Requirements and Qualifications
Minimum Bachelor degree in service design, business design or a related design discipline.
Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
5+ years of experience in service design, user experience design, or related fields
7+ years of combined professional service design, CX, and/or UX experience.
Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
Strong understanding of current quantitative and qualitative user analysis techniques
Ability to use web analytics to understand user flows, behaviors, and burden.
Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
Ability to draft user flows from start to finish with technical input
Ability to create and evaluate low-fidelity versions of their ideas before implementing them
Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
Analyze research data identifying and generating meaningful insights and behavioral patterns.
Work closely with visual designers contributing to the improvement of the design quality and final user experience.
Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
Strong background in service and strategic design.
Strong skills in conducting and synthesizing research, insights and findings.
Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
Skills in visual and interaction design as well.
Prior portfolio showcasing design solutions and strategic approaches.
Ability to facilitate workshops and set design sprints
Knowledge of agile approaches and techniques.
Ability to communicate effectively with different audiences.
A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
Attention to details and organizational approach.
Ability to understand the impact of technology on design deliverables.
Required to have US citizenship with the ability to obtain and maintain a Clearance if required.
Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.
We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. Credence also does not tolerate retaliation against individuals who report discrimination or harassment.
DISABILITY ACCOMMODATIONS (ADA / ADAAA)
The Company complies with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. We are committed to providing equal employment opportunities to all individuals, including those with disabilities.
Credence ensures that our recruitment process is accessible to all individuals and provides clear and simple instructions for requesting an accommodation on every job posting. Please contact Careers@credence-llc.com if you require any assistance or accommodations to apply.
