Performance Management and Learning Advisor-Call for Resumes

Credence is seeking a Performance Management and Learning Advisor who will be responsible for supporting the alignment and achievement of business objectives for designated teams of Institutional Support Contractors (ISCs) who support USAID’s Bureau for Global Health. The position formulates partnerships across the Program Management Office (PMO) and designated ISC teams to deliver value-added service to management and employees in the areas of performance management, individual learning and career development. This position serves as a performance coach and mentor to designated supervisors and employees working in support of the Global Health Training, Advisory, and Support Contract (GHTASC) for which Credence is the Prime Contractor. Must maintain an effective level of knowledge about performance planning and management, supervisory best practices, and advising employees on their individual learning and career development.

The ideal candidate will have strong interpersonal skills and knowledge of the international development environment with the ability to facilitate difficult conversations at times, advise on performance and individual learning plans, and coordinate with multiple stakeholders to further ISC engagement and effectiveness. We welcome candidates who are eager to work as part of a dynamic, fast-paced team with opportunities to contribute to a broad range of efforts designed to support employee performance and development, engagement, and overall organizational culture! May have direct supervisory responsibilities in the future. Hybrid work environment (virtual and in-person) with the ability to be in Washington DC in person, as needed.

Full salary range for this position is $120,000 to $130,000 per year, with the starting salary determined based on candidate’s knowledge, skills, experience, as well as budget availability.

• Conducts recurring meetings with respective business units. Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Consults with PMO and corporate office to provide relevant guidance when appropriate.
• Analyzes trends and metrics in performance management and competency development for teams and individuals.
• Provides performance management guidance (e.g., coaching, counseling, career development, disciplinary actions).
• Facilitate ongoing development of supervisors via training sessions, 1:1 meetings, communities of practice, etc.
• Provides guidance and interpretation for GHTASC policies related to performance management, employee supervision, and individual learning. Contribute to policy development.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies and monitors individual learning needs such as courses, stretch assignments, coaching, or a variety of other development options.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Supports programs designed to foster employee engagement efforts via team building, survey analysis, communications, recognition, wellbeing, and related events.
• Performs other related duties as assigned.

• Minimum of 8 years of experience with responsibilities in employee performance management, coaching, DEI, employee engagement, learning and development.

• US Citizenship or US Permanent Residency with the ability to obtain and maintain a Facility Access clearance is required. For Permanent Residents, this means having resided in the US for at least 3 of the past 5 years.

• Bachelor's degree preferred.
• ATD or SHRM credentials preferred; Certification in administering leadership or other behavioral assessments strongly desired.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.