Credence Careers

Refugee Operations Manager

Job Locations US-VA-Roslyn
ID
2024-8105
Category
Other
Type
Regular Full-Time

Overview

The Refugee Operations Manager is responsible for overseeing all refugee operational activities within the Refugee Processing Center (RPC). Reporting directly to the Deputy Project Manager for USRAP Program Operations (DPM Programs), the Refugee Operations Manager plays a pivotal role in managing and supervising the support and implementation of refugee processing activities and initiatives. This position requires a deep understanding of refugee processing procedures, as well as strong leadership and communication skills to effectively coordinate with internal and external teams and stakeholders.

Responsibilities include, but are not limited to the duties listed below

  • Manage and supervise all refugee processing activities at the RPC, including recruitment, training, and management of RefOps staff.
  • Review and analyze reports, records, and directives to plan RefOps activities, assigning responsibilities as necessary.
  • Provide guidance, resolve issues, establish schedules, and set deadlines to ensure timely completion of work.
  • Offer technical expertise on refugee processing Operational Deliverables and Standard Operating Procedures (SOPs), ensuring adherence to policies and regulations.
  • Maintain awareness of RPC, RSC, and RA and other USRAP partner policies, plans, and initiatives impacting RefOps activities.
  • Participate in meetings with stakeholders to discuss refugee processing challenges and systems changes.
  • Collaborate with RPC leadership and PRM counterparts to support mission objectives.
  • Monitor RefOps activities, processing velocity, staffing, and staff performance, preparing reports for management.
  • Make recommendations to improve procedures and practices to enhance efficiencies.
  • Monitor standards for quality control and configuration management, evaluating RefOps performance and providing guidance as needed.

Education, Requirements and Qualifications

  • Ability to obtain a Secret security clearance is required.
  • Master's degree from an accredited university or equivalent experience is required.
  • Minimum of five (5) years of progressive management experience.
  • At least ten (10) years of hands-on experience in similar work.
  • Ability to prepare various reports and documents for internal and external use.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to multitask and prioritize effectively.
  • Familiarity with USRAP policies, standards, and processes.
  • Excellent written and verbal communication skills.

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EQUAL EMPLOYMENT OPPORTUNITY

Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. Credence also does not tolerate retaliation against individuals who report discrimination or harassment.

 

DISABILITY ACCOMMODATIONS (ADA / ADAAA)

The Company complies with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. We are committed to providing equal employment opportunities to all individuals, including those with disabilities. Credence ensures that our recruitment process is accessible to all individuals and provides clear and simple instructions for requesting an accommodation on every job posting. Please contact Careers@credence-llc.com if you require any assistance or accommodations to apply.