Technical Communications Coordinator

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (MOSB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

The Office of Technical and Program Quality (TPQ) requires a Technical Communications Coordinator to support the Office’s communication with internal (e.g., BHA, USAID, USG) audiences and coordinate with BHA’s Office of Global Policy, Partnerships, Programs, and Communications (G3PC) Strategic Communications and Humanitarian Information Division on TPQ’s external communications priorities. The TPQ Technical Communications Coordinator’s day-to-day work assignments and oversight are provided by the TPQ Management and Integration (MIT) Team Leader, with formal supervisory and evaluation functions performed by a Credence Performance and Development Manager. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The responsibilities of the TPQ Technical Communications Coordinator include: 

• Lead the refinement and implementation of TPQ’s internal Communications Strategy and Work Plan to promote the Office’s work to internal audiences and facilitate information access and sharing among BHA, USAID/W, Missions, and partners. 
• Draft internal technical briefers and technical communications materials in support of TPQ’s divisions. 
• Prepare, review, and edit talking points about TPQ’s work and expertise, briefing materials, memos, internal newsletters, PowerPoint presentations, official cables, and other internal products, including ensuring that content is accessible as required.
• Work with technical advisors to translate highly technical information to plain language for broader dissemination to non-technical audiences.  
• Lead efforts, in coordination with TPQ technical advisors, to increase awareness, uptake, and use of TPQ technical products and services including: Support management of the TPQ Technical Learning Library and content development for the Evidence and Learning Newsletter; support management and coordination of TPQ content for the BHA intranet, ensuring regular updates, and consistency across teams and divisions; and solicit input from BHA stakeholders to strengthen TPQ technical products and services.
• Provide editing and proofreading with the ability to catch spelling mistakes, punctuation errors, formatting issues, and graphic misalignment on TPQ technically-based communication products, ensuring uniformity and adherence to agency style guidelines.
• Manage special projects and ad hoc requests, including research requests, as assigned by the TPQ MIT Team Leader.
• Work closely with BHA’s Office of Global Policy, Partnerships, Programs, and Communications (G3PC) Strategic Communications and Humanitarian Information Division to ensure that internal communications are consistent with BHA public messaging and voice.
• Liaise with G3PC’s Strategic Communications and Humanitarian Information Division’s Content and Digital Communications Team, Humanitarian Information Team, Press Team, and Strategic Communications Team on integrating TPQ communications priorities in BHA official products and communications.  
• Coordinate between G3PC’s Strategic Communications and Humanitarian Information Division and TPQ teams to review and provide input on external communications materials across various platforms that strategically highlight TPQ’s technical expertise. 
• Coordinate with G3PC’s Strategic Communications and Humanitarian Information Division to guide and advise TPQ staff on Bureau and Agency-wide communications and outreach priorities, messages, communications policies; liaise and coordinate within BHA and Agency technical leads.

• Preferred: Master’s degree and at least 6 years of professional experience, OR Bachelor’s degree and at least 8 years of professional experience, OR at least 10 years of professional experience culminating in a set of responsibilities similar to those of this position.
• Experience as a communications and outreach specialist or strategic communications professional in a humanitarian assistance or international development setting preferred. Relevant fields include – but are not limited to – journalism, communications, public relations or affairs, international relations, international development, public administration, development/area studies, and social studies.
• Minimum: BS 2+ Years, MS 0+, or HS 6+
• Must be able to obtain and maintain a US Government issued Secret clearance for the duration of your employment.

Other Qualifications and Requirements

• Possess excellent written and oral communication skills and exceptional attention to detail;
• Be able to multi-task in a fast-paced environment with multiple, overlapping deadlines;
• Good coordination and organizational skills within multicultural work environments is required;
• Work well with others to ensure that tasks are completed well and on time;
• Be able to problem-solve and think critically;
• Be flexible and adaptable to changing circumstances;
• Possess excellent judgment and reliability;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full pay range for this position is $110,000.00  to $120,000.00 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.