Knowledge Management Advisor

Job Location: Washington, DC     

Telework Eligible: Yes, at least 3 days per week in-person reporting at Washington, DC office.

Remote Eligible: No.

Summary Statement

The Global Health Training, Advisory and Support Contract (GHTASC) delivers effective global health programming to advance the mission of the U.S. Agency for International Development (USAID), Bureau for Global Health (GH) through institutional support and workforce development services from junior, mid-level, senior and expert advisory, and administrative professionals.

Credence and its partner, the Public Health Institute (PHI), are both employers for GHTASC, and are seeking a Knowledge Management Advisor under GHTASC. This position will be hired under Public Health Institute (PHI).

Position Summary

The Office of Population and Reproductive Health (PRH) within the Bureau for Global Health’s (GH) advances and supports family planning and reproductive health (FP/RH) programs worldwide. The Office provides global coordination and leadership for improved policy, advocacy, and health outcomes; generates, organizes, and disseminates knowledge in response to global and country needs; and partners with USAID field missions to accelerate progress towards achieving FP/RH development objectives. PRH is committed to advancing and supporting a more inclusive, diverse, equitable, accessible, anti-racist and learning community and to integrating these values into Office operations, functions and programming. PRH believes having diverse workforce benefits and enriches the development of all staff and the Office’s work.

The Policy, Evaluation and Communication (PEC) Division within PRH creates the enabling environment for FP/RH. The PEC division works with partners within USAID and externally in order to promote effective family planning advocacy, policy, financing, and governance (policy); collect, analyze, and evaluate data for evidence-based decision making (evaluation); develop and implement communication and knowledge management efforts to influence attitudes, norms, and behaviors and generate, curate, organize, share, and use knowledge to create value or support decision-making in context (communication). PEC provides technical leadership, strategic direction, and implementation oversight, support to field missions, partner coordination, and performance tracking for family planning. PEC also provides technical input for evaluation efforts across the population, health, and nutrition sector.

The Knowledge Management (KM) Advisor serves in the PEC Division within the Office of PRH in the USAID Bureau for Global Health. USAID defines KM as “the process of generating, curating, organizing, sharing, and using knowledge to create value or support decision-making in context.” The KM Advisor will contribute to the Global Health Bureau’s family planning and reproductive health (FP/RH) program by providing technical support to the design, implementation, management, monitoring, and evaluation of KM activities within the Office and throughout USAID-funded FP/RH programs. They will build understanding of and capacity for KM among USAID staff within the Office and among USAID Missions and advise on its effective implementation throughout USAID FP/RH programming.  The Advisor will receive overall programmatic guidance from the PEC Deputy Division Chief, as well as project, division, and office management teams.

Full pay range for this position is $94,900 to $147,940 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.

• Provide KM technical assistance to PRH projects, including for the development of KM plans, audience analyses, and dissemination plans and for the implementation and improvement of KM practices that promote knowledge adaptation and use in FP/RH and related programming.
• Provide technical assistance for the incorporation of fundamental KM practices and concepts into new FP/RH award designs, both at the Washington and Mission levels.
• Develop, implement, and monitor a PRH action plan for increasing Mission understanding and appreciation of the importance of KM and for building Mission staff capacity to implement effective KM internally and within Mission-funded bilateral projects and central award buy-ins.
• Proactively engage with PRH and implementing partner staff to build capacity for KM and promote the importance of effective KM both in PRH activities and in PRH-funded projects.
• Advise on and implement effective KM practices within the PRH office and with Missions, in line with the new USAID Knowledge Management and Organizational Learning (KMOL) Policy and KM action plans developed for implementation by the GH Bureau.
• Identify opportunities to incorporate PRH cross-cutting priorities of gender; youth; and population, health, environment, and development (PHED) into FP/RHKM activities and ensure that KM activities are conducted to address and support diversity, equity, inclusion, and accessibility.
• Support USAID’s Localization agenda by strategically identifying ways that USAID can support the localization of KM efforts, ensure adaptation and use of local knowledge by PRH-funded initiatives, and raise the profile of local leaders and implementers of KM activities.
• Facilitate FP/RH knowledge capture, sharing, and exchange within the PRH office, between PRH and Missions, and among Missions, and identify and facilitate opportunities for reflection and adaptation.
• Contribute meaningfully to working groups and communities of practice focused on KM at the Agency, GH Bureau, and PRH levels.
• Provide KM support and technical assistance to the High-Impact Practices (HIPs) in Family Planning partnership, participating on HIPs management teams, and focusing on increasing HIPs adaptation and use.
• Support addressing the knowledge needs of the PRH office, including researching, synthesizing, packaging, and disseminating key information and learning.
• Support the ongoing management of knowledge and learning developed by PRH programming, including lessons learned, best practices, challenges, how-to information, and information on reach and impact.
• Serve on a USAID Global Health Bureau country team.
• Travel up to 15% of the time internationally.
• Perform other duties as assigned.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications:

• Master’s degree and 6 years’ experience, Bachelor’s degree and 8 years’ experience, Associate’s degree and 10 years of relevant experience, or High School graduate and 12 years of relevant experience

• US Citizenship or US Permanent Residency with the ability to obtain and maintain a Facility Access clearance is required. For Permanent Residents, this means having resided in the US for at least 3 of the past 5 years.

Other Qualifications: 

• Experience in knowledge management, public health, international development, or a related field.
• Demonstrated experience with and understanding of KM, as defined above.
• Demonstrated experience in designing, implementing, monitoring, and evaluating a variety of KM strategies and activities and understanding of KM best practices in different contexts.
• Demonstrated experience in implementing KM within and across low- and middle-income countries (LMICs).
• Understanding of the fundamentals of global health and FP/RH programming in LMICs.
• Demonstrated ability to engage, communicate, and build relationships across different countries and cultures.
• Understanding and experience in employing equity considerations, including for gender, youth, and localization, into KM strategies and activities.
• Demonstrated experience in building capacity for KM among a wide variety of stakeholders.
• Strong program management skills, especially related to work plans, results reporting, etc.
• Excellent verbal and writing skills.
• Ability to work collaboratively as part of a team.
• French, Portuguese, or Spanish language skills are desirable.
• Familiarity with USAID assistance programs preferred.
• Ability to travel internationally.

Competencies/Performance Criterion

• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work
• Client Service: Communicates with clients, handling any issues politely and efficiently; understands and is available to clients; maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met.  Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Interpersonal Skills: Works in cooperation with others and communicates effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals; proactively shares knowledge with others to foster learning across the organization.

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.