Program Support Specialist

Job Locations US-DC-Washington
ID
2020-4002
Category
Global Health/Public Health
Type
Regular Full-Time

Overview

GHTP was designed by USAID to offer early- to mid-career global health and other technical professionals (TPs) the opportunity to advance their careers supporting USAID’s Global Health Bureau, Missions, and other USAID Bureaus and Offices. GHTP helps USAID improve global health, international development, and humanitarian assistance outcomes in communities around the world by building a new generation of technical professionals who reflect the diversity of the American people. 

 

Credence is seeking a highly-motivated and detail-oriented critical thinker to join our program team, providing assistance for the Global Health Technical Professionals (GHTP) program serving USAID, located in Washington, DC. As a member of the GHTP program team, the Program Support Specialist will provide logistical and travel support to TPs, assist in the execution of the GHTP outreach, diversity, and inclusion efforts, assist the recruiting team with maintaining an equitable application process, and support monitoring and evaluation activities.

 

The ideal candidate will have an understanding and passion for USAID ‘s mission, be a quick learner, and an excellent communicator who enjoys working as part of a dynamic team and learning a broad range of professional skills in a fast-paced environment.

 

This position will help the successful candidate develop a familiarity with USAID and the Global Health Bureau, principles of project management and analysis, and fundamentals of working and supporting individuals in an international context.

Responsibilities

Program and Logistical Support

  • Support the onboarding process for new TPs;
  • Assist with creating, hosting, and presenting regular training sessions, and orientations for new and existing TPs;
  • Provide travel policy, guidance, and support to TPs, including reviewing and approving travel requests, travel advances and travel reimbursement claims, managing relations and coordinating with the travel agency, maintaining accurate records on travelers, and monitoring the security online travel tracker system;
  • Contribute to researching, drafting, and revising GHTP policies, reports, and guides
  • Collaborate with accounting team to reconcile travel card with travel agency;
  • Assist with occasional high priority events, such as travel emergencies or medical/security evacuations;
  • Assist with process improvement and change management as the team rolls out new procedures and techniques to improve efficiency and service for TPs;
  • Research and synthesize solutions to complex problems, drawing from a variety of sources including US Government regulations, best practices, Agency norms, and experience;
  • Assist with producing reports and analyzing patterns and trends in travel spend for the GHTP program team, USAID, and partners on an ad hoc basis;
  • Work with GHTP program team and USAID in placing new TPs in international locations to serve USAID missions, including assisting with navigating necessary pre-hire clearances, relocating TPs and their household goods, obtaining necessary employment visas and permits, and advising on appropriate international allowances and insurances;
  • Coordinate with GHTP Director of Finance to develop specific budgets based on checklist provisions for each international placement and confirm final budget with the Mission;

Communications, Outreach, and Recruiting Support

  • Serve as the primary POC for TPs as it pertains to international and domestic travel;
  • Support GHTP outreach, diversity, and inclusion efforts including coordinating with the Diversity & Inclusion Manager to support online and in-person events, social media campaigns, and generating website content;
  • Attend and represent GHTP at some local outreach events, as needed;
  • Assist the recruiting team in its application process, including implementing and expanding blind recruiting practices;
  • Support monitoring and evaluation activities such as surveys, data collection, and data analysis;
  • Other duties as assigned.

Qualifications

The Program Support Specialist will be responsible for working collaboratively with the GHTP program team on a variety of tasks and should possess the following skills and qualifications:

  • The successful candidate must have a minimum of a Bachelor’s degree and 2+ years relevant experience or a Master’s degree and 1+ years of relevant experience, which can include internships and unpaid work experience;
  • Ability to successfully manage multiple priorities and multi-task in a dynamic work environment;
  • Interest in learning myriad skills; enthusiasm and motivation to grow quickly in a team;
  • Fundamental understanding of and interest in USAID’s mission;
  • Excellent attention to detail, and a process minded and critical thinker;
  • Excellent research and analysis skills and written and oral communication skills;
  • Experience in developing reports and presentations;
  • Proficiency in Microsoft (MS) Office suite, including MS Word, Excel and PowerPoint, as well as Adobe Acrobat;
  • Knowledge of DSSR, ADS, FAM/FAH, and experience in Government travel preferred;
  • Experience working with USAID preferred;
  • Experience in international/multicultural setting preferred;
  • Must be a U.S. Citizen or Legal Permanent Resident authorized to work in the U.S.

 

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